Refund & Cancellation Policy

Last updated: October 11, 2026

Free trial

Every new account gets 14 days of full access with no card required.

30-day money-back guarantee

If you're not satisfied, you can request a full refund within 30 days of your order date. Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net or email hello@gethostmate.com.

Cancelling

Cancel anytime from Plan & Billing → "Manage payment method or cancel". Your plan stays active until the end of the period you paid for.

Guest bookings

This policy covers HostMate subscriptions. Refunds for stays booked on a host's page follow that host's own policy.